When will we Cruise Again!

The question on everyone’s lips is “When will we be able to cruise again?” We hear it in our Hoot Cruises contact centre every day! It reassures us that our loyal cruise customers are ready to cruise again, once cruising returns. We know it could look very different to how it did before, but we still yearn for that time onboard our favourite ships and the chance to get out and once more explore the world by sea.

With all the world’s cruiselines currently taking a pause, we have summarised below for you when the Ocean cruiselines tentatively expect to return to sailing.

We appreciate these dates are speculative at this stage, as there are so many other determining factors that will need to be in place before this can happen. Government travel restrictions, new health and safety procedures for passengers and crew, PLUS the massive logistics of returning crews and ships to the right part of the world so they can re-commence their schedules.

This is not a comprehensive list of all Ocean cruiselines, it is based on the most popular cruiselines booked for Kiwis by our Hoot Cruises NZ team. All information is subject to change and should be used as a guide only.

Azamara: All sailings departing on and before 11 June 2020 will be cancelled, and Azamara tentatively plans to resume operations 12 June 2020.

As a result of this change, guests scheduled to sail before 11 June 2020 will receive a 125 percent future cruise credit (FCC) to rebook with by 31 dec 2021 for any sailing through to 30 April 2022

The amount of the FCC will be based on the total cruise fare paid and Azamara are giving guests a little extra, knowing that this is such a unique circumstance. It will automatically issue an FCC by Friday 22 May 2020 via email. If guests previously opted into the Cruise with Confidence 100 percent FCC, they not qualify for this offer. If guests prefer the lower value in a full refund, Azamara  says it will process this this for them. Given how fluid this situation is, and the opportunity to use the extra credit being offered, guests have plenty of time to make up their mind. They must request a refund for affected sailings date no later than the dates below.

If the Azamara sailing was 15 Mar – 11 May 2020, guests must request a refund no later than 31 Dec 2021. If the sailing was 12 May – 11 June 2020, guests must request a refund by 31 Dec 2020. Guests can expect to receive their refund Approximately 45 days after they submit the request. Guests who have purchased pre- or post-land packages through Azamara will also receive compensation in the same format as their cruise fare.

If guests purchased shore excursions through Azamara, they can opt-in to receive an onboard credit in the value of 125 percent of the total shore excursion purchases on their reservation. Contact the cruise line by 04 May 2020 to request a higher value credit and the line will email the credit by 22 May 2020. If Azamara doesn’t hear from guests 04 May 2020, the shore excursion purchases will be automatically refunded. Guests will receive the refund within approximately 45 days. This offer does not apply to other pre-purchased amenities and packages like beverages, Internet, specialty dining, or Azamara Upgrades. These will be automatically refunded.

Carnival Cruise Line: Carnival Cruise Line are pausing operations for all Australian sailings departing from 15 March 2020 through 31 August 2020.

For guests who were originally booked on sailings between 14 March – 15 June 2020 and cancelled between 6 March and 28 March 2020, please click here to let us know your preference.

For guests who cancelled after 29 March. Option of refunding or a Future Cruise Credit options. Future cruise credits come with a generous onboard credit as a perk for re booking a future date.

Since we’d love nothing more than to welcome you back just as soon as we resume operations, we’re pleased to present the following Enhanced Value Option for those booked on cruises departing through 15 June 2020, as follows:

CURRENT CRUISE LENGTHOPTION 1 – ENHANCED VALUEOPTION 2 – WHAT YOU PAID
6 nights or more100% Future Cruise Credit
PLUS AUD$900 onboard credit per stateroom on next cruise if booked by 31 December 2020 for sailing by 31 December 2022.
100% refund
5 nights or less100% Future Cruise Credit
PLUS AUD$450 onboard credit per stateroom on next cruise if booked by 31 December 2020 for sailing by 31 December 2022.
100% refund

All Carnival North American cruises from June 27 to July 31 will be cancelled, and beginning August 1, the company plans to resume cruises on the following ships:

  • Galveston: Carnival Dream, Carnival Freedom and Carnival Vista.
  • Miami: Carnival Horizon, Carnival Magic and Carnival Sensation.
  • Port Canaveral: Carnival Breeze and Carnival Elation.

Other than the above referenced service from Galveston, Miami, and Port Canaveral, all other North American and Australian homeport cruises will be cancelled through August 31.

Celebrity Cruises: Celebrity has extended the suspension of global operations for all sailings departing on-or-before 11 June 2020.  In addition, due to port closures, it is modifying the 16 June 2020 Canada & New England sailing and suspending Alaska sailings through to 1 July 2020. Though Celebrity hopes to return to service ahead of the Northern summer, it must continue to do its part in the global efforts to further contain the spread of this illness. It is working with all guests impacted by these changes.

For impacted sailings, Celebrity is offering compensation of 125 percent future cruise credit (FCC), which will processed automatically. The FCC is good until 31 Dec 2021. Alternatively, guests can get a 100 percent refund. They can submit their any time up until the expiration date of the FCC. 

Guests who pre-booked any shore excursions, beverage, Internet, specialty dining or other onboard packages through Celebrity have the option of receiving 125 percent onboard credit to be used on your next sailing, or they can choose a 100 percent refund. If Celebrity had not received guests’ choice of compensation for these pre-booked items by April 8, they will automatically receive a full refund in the original method of payment.

Celestyal Cruises: This Greece and Mediterranean specialist has extended the suspension of its sailings until 29 June 2020. Currently, cruises will resume on this date with the 4 night “Iconic Aegean” sailing round trip from Athens. For all named and fully paid individual guests impacted by this temporary suspension, Celestyal Cruises is offering a future cruise credit valued at 120 percent of the original booking value.

Guests will have until the end of December 2021 to redeem their future cruise credit against any Celestyal itineraries in 2020, 2021 and 2022. For additional flexibility, guests that have not used their future cruise credit within the specified period, will automatically receive a refund equal to the original amount paid to Celestyal upon expiration of the future cruise credit voucher in December 2021, therefore allowing time to decide on rescheduling plans.

Celestyal have automatically sent the future cruise credit voucher directly to Our team who will forward on to you. To provide additional comfort to both new and existing guests due to travel during the remainder of 2020, Celestyal has also extended it’s “Peace of Mind Policy” for sailings departing through to 31 Dec 2020.

Guests can feel confident knowing they can change their sail date up to seven days before departure for sailings embarking between 29 June 2020 and 31 August 2020. For departures between 1 September 2020 and 31 December 2020, guests will be able to change their plans up to 30 days prior to the sailing date, having until 31 December 2022 to reschedule.

Cruise and Maritime Voyages (CMV): Announced It will extend its suspension of cruise operations until 01 July 2020 due to the escalating nature of the COVID-19 pandemic.

This will apply to CMV cruises across the globe and affects passengers booked to embark from 24 April – the original suspension cut-off date – until 01 July 2020.

CMV Peace of Mind Guarantee: Book ANY cruise by 31 May and if, for any reason, you change your mind, you’ll be able to transfer your deposit once, fee free, to any other CMV cruise in 2020, 2021 or even 2022. 

Crystal Cruises: Crystal has suspended ocean cruising until the end of May at least. See below specific voyages that have been cancelled including the early voyages of the brand new Crystal Endeavour. The ship’s maiden voyage will now be the Tasmania & Fjords of New Zealand 14-night cruise embarking on Nov. 14, 2020. Guests who have a deposited booking on an affected voyage but have not made their final payment will have two options to consider: a Future Cruise Payment Credit (equal to 100 percent of monies paid as of April 7, 2020 and an additional US$1,500 per person FCC valid on any Crystal experience (ocean, river, yacht or expedition) embarking through 31 December 2022. Alternatively, guests can get 100 percent refund of deposit monies paid. Those who select this option will also receive a goodwill gesture of US$500 per person FCC.

Guests who have a fully paid booking on an affected voyage will have the following two options to consider: An FCC equal to 100 percent of their cruise fare paid, based on fully-paid fare as of April 7, 2020 and an additional US$6,000 in FCC, valid on any Crystal experience (ocean, river, yacht or expedition) embarking through 31 December 2022, along with a refund of port charges, taxes and fees paid, as well as any third party services like air & hotel packages booked through Crystal. Alternatively, they can get 100 percent refund of cruise fare, port charges, taxes, and fees paid, as well as any third-party services like air and hotel packages booked through Crystal. In addition to the refund, guests who select this option will also receive a goodwill gesture of US$500 per person FCC.

Guests who are unable to redeem their FCC by 31 December 2022 may then request a refund of the original cruise fare paid. The FCC will be automatically credited to guest profiles; those wishing to receive a refund should contact resolutions@crystalcruises.com.

Crystal are applying the future cruise credit for all booked guests, but  if they prefer the refund option, they must advise the cruise line by 05 May 2020 by emailing Resolutions@crystalcruises.com.

Cunard: Following the latest global guidelines surrounding COVIT-19, Cunard is extending its operational pause up to (and including) 31 Jul 2020 for voyages on board Queen Mary 2 and Queen Victoria. In addition, all Alaska 2020 sailings on board Queen Elizabeth, including voyages up until 08 Sep 2020, are now canceled.

As Cunard works through the evolving guidelines and restrictions in ports of call around the world, future itineraries may be subject to change and the cruise line is looking at how it phases its ships back into service.

Cunard voyage departing prior to 31 Jul 2020, on Queen Mary 2 or Queen Victoria, or prior to 08 Sep 2020 on Queen Elizabeth have been canceled. Cruise only Guests will receive a future cruise credit for up to 125 percent. This will be applied to the guest account in the coming weeks and can be used for any new sailing up to 31 Mar 2022, that is booked 31 Dec 2021. Alternatively, an FCC may also be used to add an additional stateroom to an existing booking, or to upgrade an existing booking. Cunard guests booked on Fly/Cruise offers will receive an FCC for the value of the cruise portion of the package

If guests prefer a 100 percent cash refund, they should fill out this form on Cunard’s website and the customer contact center will process your request. Guests will need their six character booking reference. While Cunard’s team is doing all they can to satisfy these requests promptly, it may take up to 60 days for the Cruise refund to appear. Cunard guests booked on Fly/Cruise offers will also be subject to any terms and conditions of the airlines utilised on their package.

Dream Cruises: have announced major changes to the 2020 line up of cruises for their three ship fleet. World Dream‘s Asia cruises are cancelled through to 03 September. World Dream is currently in dry dock in Europe. being refitted for her new deployment, details of where this will be yet to be released.
Genting Dream cruises from Singapore are cancelled through to 01 July. Explorer Dream cruises from Tianjin are cancelled through to 30 Jun. Unfortunately Explorer Dream will not now return to this region for her planned summer 2020/21 Season. All of her Australia & New Zealand season are fully cancelled for 8 October 2020 through to 21 Feb 2021.

Holland America Line: With travel restrictions continuing for the near future due to global health concerns, Holland America Line has decided to extend its pause of global cruise operations and cancel all Alaska, Europe and Canada/New England cruises in 2020. In addition, Amsterdam will not operate the 79-day Grand Africa voyage that would have departed on October 3. All guests will be automatically notified if their cruise departure has been cancelled, and what options are available to them. 

Hurtigruten: Extend the suspension of their worldwide sailings until the middle of June. The expedition cruise line aims to gradually re-start operations from June 16. Sailings in Norway are set to resume first after the county started emerging from lock down, ships will operate with reduced capacity to ensure social distancing.

Hurtigruten are working closely with all relevant authorities, experts and agencies to ensure a safe and sensible restart of their expedition cruises. Strict measures and protocols were imposed to combat the spread of the virus before the global outbreak and Hurtigruten had no confirmed or suspected cases of Covid-19 on any ships.

The expedition line will implement hundreds of small and larger measures to keep guests and crew safe and healthy. Some of them are transitory, some will be permanent. These range from even stricter hygiene protocols to reduced guest capacity to allow social distancing, this will give Hurtigruten guests a safer voyage without impacting the experience.

A flexible rebooking policy has been introduced for those due to travel before September 30. Guests can re-book with a 10% discount on any 2020 or 2021 cruise.

MSC: have announced a further extend the suspension of their cruises fleetwide through to 10 July 2020

MSC have Also updated their compensation policy that will be valid for ALL cancelled sailings from 10 March through to 10 July 2020. 

125% Future Cruise Credit: All guests impacted by cancelled sailings, due to the temporary suspension of our cruises fleetwide, will be offered a Future Cruise Credit for 125% of the original cruise fare paid. The Future Cruise Credit can be used on any MSC sailing departing on or before 31 December 2021. For clients who do not use the 125% Future Cruise Credit by 31 December 2021, MSC will provide a full refund of the original cruise fare paid.

In addition, for all guests who are currently booked with MSC Cruises between 11 July 2020 through to 30 Sep 2020 the Company today announced that these bookings will now be covered under an extension of its Flexible Cruise Programme, click here to find out more. You can also find all the information in regards to MSC Future Cruise Credit, click here to find out more.

Norwegian Cruise Line: On April 24, Norwegian extended its suspension of cruise operations through to the end of June 2020 as it continues to closely monitor the COVID-19 coronavirus situation and the global health environment. With COVID-19 continuing to impact communities and ports around the globe, It has extended its voluntary temporary suspension of voyages, originally for sailings embarking 13 Mar 2020 – 14 May 2020, to now include all voyages embarking through to 30 Jun 2020. Norwegian plans to recommence operations from 01 July 2020. Subject to government regulations and travel restrictions.

Norwegian says it is committed to taking all appropriate steps and actions to combat the spread of COVID-19 and are working closely and in partnership with local, state, federal and global agencies. While this may result in additional future changes, the cruise line says it is working around the clock to do what is right for its guests and travel partners.

For cruises 13 March to 17 March, 2020, Norwegian is offer a future cruise credit of 150 percent. For cruises 18 Mar to 30 Jun 2020, the cruise line is offering a future cruise credit for 125 percent. Norwegian also is  giving an additional 20 percent discount when booked by 15 May 2020 using the future cruise credit on cruises embarking 01 Oct – 31 Dec 2020. The discount will be automatically applied when a guest makes a reservation.

Guests who prefer to not take advantage of a future cruise credit can elect to receive a lesser refund to the original form of payment 90 days after submitting the Refund Form available on Norwegian’s website. Refund requests must be submitted online by April 27, 2020 for suspended sailings scheduled to embark by 14 May 2020. Forms must be submitted 7-13 May 2020 for suspended sailings scheduled to embark beginning 15 May 2020.

Oceania Cruises: Given continued global efforts to combat the spread of the global COVID-19 coronavirus pandemic, Oceania had on March 30 announced a temporary voluntary suspension of voyages from 12 April 2020 to May 14 2020. On April 24, it extended this suspension to include all voyages through to 30 Jun 2020.

To make up for the inconvenience of this suspension, guests who are currently booked on voyages with embarkation dates 15 May to 30 Jun 2020 will automatically receive a future cruise credit worth 125 percent of the cruise fare paid. This FCC will automatically be processed to guests’ Oceania Club profile after 08 May 2020 and may be applied to any voyage on Oceania anywhere in the world through to 31 Dec 2022.

Ancillary items and packages, etc. purchased through Oceania will be automatically refunded. Guests who have previously opted to cancel under the Travelers Assurance Program do not qualify for this offer. For guests who prefer to forfeit the higher value of the 125 percent FCC, a lower value full refund option is available.

Refunds must be requested no later than close of business on 08 May 2020. Please allow up to 90 days for refunds to be processed. The Oceania team is working around the clock to do what is right for guests and travel partners. Oceania continues to monitor this situation closely and will provide additional updates as they are available.

P&O Australia; Temporary Pause on all sailing until 01 September, 2020

In support of the global effort to curb the spread of COVID-19, P&O Australia have made the difficult decision to implement a temporary pause of operations in Australia and New Zealand. For cruises scheduled to depart from: 

  • Australia: We have suspended cruises until 01 Sep 2020. With this in mind, we are scheduled to resume operations on Pacific Dawn & Pacific Explorer from 01 Sep 2020
  • New Zealand: Our pause in operations on cruises from Auckland will be in place until 31 Aug 2020. Our first Pacific Aria cruise following this date departs Auckland on Sep 4.

P&O Assurance Policy & Frequently Asked Questions; To ease clients concerns and provide peace of mind during the COVID-19 pandemic, we are pleased to offer the P&O Assurance – our new payments and cancellation policy to provide additional flexibility in your clients travel holiday plans.

For any existing or new bookings made on cruises departing between 15 Jun to 30 Sep 2020, guests can now cancel their booking for any reason up to 48 hours prior to departure and receive a Future Cruise Credit to the value of the original cruise fare paid to P&O, valid for use until 31 Dec 2021. 

P&O have also relaxed their payments policy to defer the final payment date to 30 days prior to departure. Please allow sufficient time for payment to be cleared with our Hoot Cruises team, to ensure we get payment to P&O no later than 30 days prior to avoid booking auto cancellation

Cruise begins betweenYour final payment due dateCancel by
June 15 – September 30, 202030 days prior to departure 48 hours prior to departure and receive a Future Cruise Credit to the value of the original cruise fare paid to us* 
1 October 2020onwards75 days prior to departureStandard cancellation policy applies

Princess Cruises: 
** Please refer to our updated Blog 07 May for details of new Princess global extension

Regent Seven Seas Cruises: Has extended its voluntary temporary suspension of voyages embarking through 30 Jun 2020. It plans to recommence operations from 01 Jul 2020.

Guests with active reservations on canceled sailings have been provided with a 125 future cruise credit (FCC) of the amount paid, which can be applied to an existing reservation or any new reservation made within one year for a Regent voyage between now and 31 dec 2022. FCCs can be applied to multiple reservations. In addition, guests who choose the FCC option will also receive credit for the full nights of their canceled voyage as part of the Seven Seas Society loyalty program.

For eligible guests who have paid in full and prefer a refund rather than the Future Cruise Credit, we will provide these guests with a 100% refund of the amount paid.

Guests with active reservations canceled on April 10 must submit refund requests no later than April 29, 2020. Guests with active reservations canceled on April 24 must submit refund requests no later than 08 May 2020. Government taxes and fees, trip insurance, and any pre-purchased items such as Regent Choice excursions or Culinary Arts Kitchen classes will be refunded. The remaining amount paid will be refunded in the form of a 125 percent FCC. Some terms may vary by country.

Regent says it is committed to taking all appropriate steps and actions to combat the spread of COVID-19 and are working closely and in partnership with local, state, federal and global agencies. While this may result in additional future changes, Regent is working around the clock to do what is right for guests and travel partners.

To ensure guests feel confident about sailing with Regent, the cruise line has expanded its Regent Reassurance to include all existing and new reservations made by 31 May 2020. On Regent voyages embarking on or before 31 Dec 2020, guests who have paid in full have the option to cancel up to 48 hours prior to departure date and receive a 100 percent FCC, which can be applied to any new reservation within one year on any Regent voyage sailing before 31 Dec 2022.

Royal Caribbean International: Royal Caribbean’s global suspension has been extended to all sailings departing on and before 11 June 2020. The cruise line aims to resume operations on 12 Jun 2020 for the majority of its fleet (Canadian ports will remain closed until 01 Jul 2020, due to port closures).

As a result of this change, Royal Caribbean is providing a 125 percent future cruise credit (FCC) to come back and sail by 30 Apr 2022. Guests can rebook using their FCC by 31 Dec 2021. The FCC amount will be based on the total cruise fare paid (or cruise-tour, if applicable). Royal Caribbean also will automatically issue an FCC via email.

Taxes & fees and any RoyalUp upgrades will be automatically refunded. Payment can be expected approximately 45 days after cancellation

Seabourn:  will extend the voluntary pause of global operations for its five cruise ships.

The pause will apply to each of Seabourn’s five ships differently with each having a different “effective through” date in either October or November. Specific details are as follows:

  • Seabourn Odyssey: paused through the Europe season, with its operations pause effective through November 20.
  • Seabourn Sojourn: paused through Alaska/British Columbia season, with its operations pause effective through October 13.
  • Seabourn Quest: paused through the Canada/New England season, with its operations pause effective through November 6.
  • Seabourn Encore: paused through the Europe season, with its operations pause effective through October 19.
  • Seabourn Ovation: paused through Europe season, with its operations pause effective through November 6.

Silversea Cruises: While Silversea has suspended all current voyages due to the COVID-19 crisis, it is Currently planning to restart sailings in July, all subject to Government regulations & travel restrictions.

Silver Cloud: Will set sail on July 20, 2020
Silver Wind: Will welcome guests once more from July 20, 2020
Silver Shadow: Will commence service once again from July 26, 2020
Silver Spirit: Will set sail on July 17, 2020
Silver Muse: Will resume sailing from July 16, 2020
Silver Whisper: Will commence service once again from July 18, 2020
Silver Explorer: Guests will cruise on Silver Explorer again from July 23, 2020
 
Booked guests on cancelled voyages before the above dates will receive a 125 percent future cruise credit (FCC), which can be applied toward any future cruise and valid two years from issuance. These future cruises can be enhanced with a longer itinerary or upgrading the stateroom category. FCCs are transferable to family and friends, and can be used partially and applied on more than one new booking.

Silversea Venetian Society members can accumulate VS days on voyages canceled by Silversea from 01 Mar 2020 until 30 Jun 2020, as well as on the new voyage booked with the FCC. Silversea says its goal during these times of uncertainty is to be in constant communication with guests and travel advisors to make sure they have the most up-to-date information and can make informed decisions.

Viking: On March 11, 2020, Viking was the first cruise line to temporarily suspend operations of their river and ocean cruises. Viking’s commitment to their family of guests and employees is that their safety and wellbeing is always the top priority. In that spirit, Viking have made the decision to extend our temporary suspension of operations through June 30, 2020.

RISK FREE GUARANTEE TEMPORARY CANCELLATION POLICY FOR NEW VIKING BOOKINGS MADE BETWEEN MAY 1-31, 2020
Viking Risk-Free Guarantee Program Overview:
• Applies to reservations made between May 1-31, 2020.
• This guarantee is combinable with all other Viking offers available.
• Risk-Free Guarantee qualified guests may change their cruise reservation with notification to Viking.
Notification must be received as follows:
o For those with flights arranged by Viking, it must be received at least 24 hours prior to the time of flight departure.
o For those who arrange their own flights, it must be received at least 24 hours prior to the time of cruise embarkation or hotel check-in, whichever is first.
• If reservation is changed, guest must choose between:
o Viking’s standard Cancellation Schedule
* Published cancellation fees apply
o Viking’s Risk-Free Guarantee program
* Reservation changes under the Risk-Free Guarantee will be reimbursed in the form of a Risk-Free Guarantee Future Cruise Voucher in the amount of 100% of all monies paid to Viking.
• Risk-Free Guarantee Future Cruise Vouchers are transferable.
• Guests will have 24 months to select their new date and use their Risk-Free Guarantee Future Cruise Voucher to make a new reservation on any river, ocean or expedition cruise.
Risk Free Guarantee Voucher (May 1-31, 2020 Program) Terms & Conditions:
• Voucher can be used on any new Viking cruise and will be applied at booking.
• Voucher must be redeemed by the expiration date prior to final payment.
• Once voucher is redeemed, it cannot be re?issued or used towards another cruise, and any unused balance of the voucher is lost and has no cash value.
• Valid voucher is transferable.
• If you have purchased the Viking Travel Protection Plan and you believe that you have a covered reason under the plan, you have the option to file a claim. If you file a claim, this voucher will be voided.
• Other restrictions may apply; please call for details

If you have any questions, feel free to talk to our friendly
Hoot Cruise Champions, we are happy to help!
 FreePhone: 0800 99 44 88

Just quote your AA SmartFuel or AA Membership Card Number at the time of cruise payment for savings at the pump! This discount will be applied to your AA SmartFuel account within 48 hours. T&C apply

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